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87

Total Applications

0

Open Tickets

0

Software Licences

0

Documentations

Active Applications 46 Planned 0 Development 0 Archived 0 Decommissioned 0 Deleted 0

Active Applications (46 applications)

Application Type Criticality Primary Functions Actions
Balance Score Card Data Collection System (BALANCE SCORE CARD)
ECG Internal
Deployed: Jan 2017
Web Application
Production
High
Functions:
Performance Management, Performance Reporting
Departments:
All Directorates
User Bases:
Senior Management
Edit View
BOT Metering Model (BOT)
Third Party Vendor
Deployed: Jan 2010
Metering System
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+2 more
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
BXC Smart Metering System (BXC)
Third Party Vendor
Deployed: Jan 2010
Metering System
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+2 more
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
Check Status Application (CSA)
Local Vendor Ghana
Deployed: Nov 2024
Web Application
Production
Medium
Functions:
Customer Information Management
Departments:
Customer Service
User Bases:
Customer Service Department, Public Users
Edit View
CLOU Smart Metering (CLOU)
Third Party Vendor
Deployed: Jan 2010
Metering System
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+2 more
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
CMS Portal (CMS PORTAL)
ECG Internal
Deployed: Jan 2024
Reporting Tool
Production
Low
Functions:
Reporting Dashboard
Departments:
Finance, Customer Service
User Bases:
Finance Department, Billing Department
Edit View
CMS Uncredited Payments (CMS Uncredited)
ECG Internal
Deployed: Jan 2024
Reporting Tool
Production
High
Functions:
Data Analytics, Business Intelligence, Data Visualization
Departments:
Customer Service, Billing
User Bases:
Finance Department
Edit View
Complaint Dashboard (Complaint Dashboard)
ECG Internal
Deployed: Jan 2024
Reporting Tool
Production
High
Functions:
Data Analytics, Business Intelligence, Data Visualization
Departments:
Customer Service, Billing
User Bases:
Finance Department
Edit View
Correspondence Management System (CORRESPONDENCE)
ECG Internal
Deployed: Jan 2021
Web Application
Decommissioned
Medium
Functions:
Collaboration Tools
Departments:
All Directorates
User Bases:
All Employees
Edit View
Customer Setup (CS)
ECG Internal
Deployed: Jan 2024
Web Application
Production
Medium
Functions:
Customer Information Management
Departments:
Customer Service
User Bases:
Customer Service Department
Edit View
ECash 1 and 2 (ECASH)
Third Party Vendor
Deployed: Jan 2007
Metering System
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+2 more
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
ECash 4 (ECASH 4)
Third Party Vendor
Deployed: Jan 2018
Metering System
Production
Critical
Functions:
Meter Data Management
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+2 more
Edit View
ECG Official Website (OFFICIAL WEBSITE)
ECG Internal
Deployed: Jan 2017
Web Application
Production
High
Functions:
Internal Communication, External Communication
Departments:
Information Technology(ICT), Customer Service
User Bases:
Public Users
Edit View
ECG Power BI (POWER BI)
ECG Internal
Deployed: Jan 2018
Reporting Tool
Production
Critical
Functions:
Data Analytics, Business Intelligence, Reporting Dashboard
+1 more
Departments:
Finance
User Bases:
All Employees
Edit View
ECG PowerApp (POWER APP)
Third Party Vendor
Deployed: Jan 2022
Mobile Application
Production
Critical
Functions:
Billing and Invoicing, Payment Processing, Customer Information Management
+3 more
Departments:
Finance, Information Technology(ICT)
+2 more
User Bases:
Finance Department, IT Department
+9 more
Edit View
ECG Quota Dashboard (QUOTA DASHBOARD)
ECG Internal
Deployed: Jan 2024
Reporting Tool
Production
Medium
Functions:
Data Analytics, Reporting Dashboard, Data Visualization
Departments:
Finance, Customer Service
User Bases:
Customer Service Department
Edit View
ECG Third Party Complaint Application (THIRD PARTY COMPLAINT)
ECG Internal
Deployed: Jan 2024
Web Application
Production
Medium
Functions:
Complaint Management
Departments:
All Directorates
User Bases:
Customers - Residential, Customers - Commercial
+4 more
Edit View
ECG Ticketing Application (TICKETING)
Microsoft
Deployed: Nov -0001
Reporting Tool
Production
High
No data available
Edit View
ECG User Profile Dashboard (PROFILE DASHBOARD)
ECG Internal
Deployed: Nov -0001
Web Application
Production
Medium
No data available
Edit View
Energy Account Application (EAA)
ECG Internal
Deployed: Jan 2025
Web Application
Production
Medium
Functions:
Load Management, Energy Theft Detection, Data Analytics
+4 more
Departments:
Operations
User Bases:
Technical Services Department, Senior Management
+1 more
Edit View
ERP System (SAP)
SAP
Deployed: May 2023
Web Application
Production
Critical
Functions:
Payment Processing, Employee Management, Inventory Management
+1 more
Departments:
Finance, Human Resources
+2 more
User Bases:
IT Support Team, All Employees
Edit View
Fleet Management System (Fleet Management)
Third Party Vendor
Deployed: Jan 2023
Web Application
Production
High
Functions:
Fleet Management
Departments:
All Directorates
User Bases:
All Employees
Edit View
GIS Application (GIS)
Third Party Vendor
Deployed: Jan 2018
Utility Application
Development
Medium
Functions:
Asset Management, Maintenance Scheduling, Facility Management
+4 more
Departments:
Operations
User Bases:
IT Department, Operations Department
+7 more
Edit View
GRC Tracker (GRC)
ECG Internal
Deployed: Jan 2024
Reporting Tool
Production
Medium
Functions:
Data Analytics, Reporting Dashboard, Data Visualization
Departments:
All Directorates
User Bases:
Customer Service Department
Edit View
Holley Smart & Prepaid Meters (HOLLEY)
Third Party Vendor
Deployed: Jan 2010
Metering System
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+2 more
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
Hubtel Payment System (HPS)
Third Party Vendor
Deployed: Jan 2021
Web Application
Production
Critical
Functions:
Billing and Invoicing, Payment Processing, Revenue Management
+7 more
Departments:
Finance, Information Technology(ICT)
+3 more
User Bases:
Finance Department, Customer Service Department
+5 more
Edit View
Inest Metering System (INEST)
Third Party Vendor
Deployed: Jan 2018
Metering System
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+2 more
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
Innovation Portal (IP)
ECG Internal
Deployed: Jan 2023
Web Application
Production
Low
Functions:
Task Management
Departments:
All Directorates
User Bases:
All Employees
Edit View
Live Debt (LIVE DEBT)
ECG Internal
Deployed: Jan 2024
Reporting Tool
Production
Medium
Functions:
Data Analytics, Reporting Dashboard, Data Visualization
+1 more
Departments:
Finance, Customer Service
User Bases:
Customer Service Department, Billing Department
+3 more
Edit View
Loan Application (LOAN)
ECG Internal
Deployed: Jan 2025
Web Application
Development
Low
Functions:
Workflow Automation
Departments:
All Directorates
User Bases:
All Employees, Internal Staff Only
Edit View
MBH Prepaid Metering System (MBH)
Third Party Vendor
Deployed: Jan 2016
Metering System
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+2 more
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
Meter Management System (NURI)
Third Party Vendor
Deployed: Jan 2019
Utility Application
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+3 more
Departments:
Information Technology(ICT), Customer Service
+1 more
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
Microsoft 365 Apps (MICROSOFT 365)
Microsoft
Deployed: Jan 2019
Cloud Service
Production
High
Functions:
Collaboration Tools
Departments:
Finance, Human Resources
+6 more
User Bases:
All Employees
Edit View
MMS Sales (MMS Sales)
ECG Internal
Deployed: Jan 2024
Reporting Tool
Production
High
Functions:
Data Analytics, Business Intelligence, Data Visualization
Departments:
Customer Service, Billing
User Bases:
Finance Department
Edit View
Non Purchase Dashboard (Non Purchase)
ECG Internal
Deployed: Jan 2024
Reporting Tool
Production
High
Functions:
Data Analytics, Business Intelligence, Data Visualization
Departments:
Customer Service, Billing
User Bases:
Finance Department
Edit View
Nuri Smart Prepaid System (NURI)
Third Party Vendor
Deployed: Jan 2013
Metering System
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+2 more
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
Outage Management System (OMS) (OMS)
Third Party Vendor
Deployed: Jan 2018
Web Application
Development
High
Functions:
Energy Distribution Management, Load Management, Outage Management
+2 more
Departments:
Operations
User Bases:
Operations Department, Technical Services Department
+1 more
Edit View
Overtime Software Application (Overtime)
ECG Internal
Deployed: Nov -0001
Web Application
Production
Medium
Departments:
Human Resources
Edit View
PNSSMART (PNS)
Third Party Vendor
Deployed: Jan 2018
Metering System
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+2 more
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
Secure Liberty Prepaid Meter (SECURE)
Third Party Vendor
Deployed: Jan 2018
Metering System
Production
Critical
Functions:
Billing and Invoicing, Customer Information Management, Customer Billing Inquiry
+2 more
Departments:
Customer Service, Billing
User Bases:
Customers - Residential, Customers - Commercial
+3 more
Edit View
Service Order Dashboard (SOD)
ECG Internal
Deployed: Jan 2024
Reporting Tool
Production
Medium
Functions:
Data Analytics, Reporting Dashboard, Data Visualization
Departments:
Finance, Customer Service
+1 more
User Bases:
Finance Department, Customer Service Department
+1 more
Edit View
SwiftPay Application (SWIFT)
ECG Internal
Deployed: Jan 2022
Web Application
Production
Medium
Functions:
Accounts Payable/Receivable
Departments:
Finance
User Bases:
Finance Department
Edit View
Technical Asset Administration (TAA) System (TAA)
Third Party Vendor
Deployed: Jan 2017
Utility Application
Production
High
Functions:
Asset Management, Maintenance Scheduling
Departments:
Operations
User Bases:
Technical Services Department, Middle Management
+3 more
Edit View
Vehicle Tracking System (VTS)
Third Party Vendor
Deployed: Jan 2018
Utility Application
Production
High
Functions:
Fleet Management, Notification System
Departments:
Transport
User Bases:
All Employees
Edit View
Withholding Vat Portal (VAT PORTAL)
ECG Internal
Deployed: Jan 2024
Web Application
Production
Medium
Functions:
Financial Accounting, Accounts Payable/Receivable, Account Management
Departments:
Finance
User Bases:
Billing Department, Internal Staff Only
Edit View
ZEUS Application (ZEUS)
Third Party Vendor
Deployed: Jan 2021
Web and Mobile Application
Production
Critical
Functions:
Customer Information Management, Customer Service Portal, Complaint Management
+8 more
Departments:
Finance, Information Technology(ICT)
+3 more
User Bases:
Finance Department, Customer Service Department
+15 more
Edit View